Resident Relations

Nice to meet you! If you have any question about our services, feel free to contact us.

Click to Start Chat
Minibar

Personalised MINIBAR

Our Minibar service offers residents a personalised selection of premium refreshments, delivered directly to their s.
Header image

On-Demand Minibar for effortless comfort

By choosing our in-house Minibar service, you enjoy the luxury of a selection of premium beverages and snacks, always available at your convenience. Elevate your lifestyle with fridge restocking service, giving you more time to relax.

Scan the QR Code

Order the MINIBAR

Curated Minibar

Indulge in a thoughtfully selected minibar, featuring a variety of premium beverages and snacks tailored to your tastes.

Premium Wine, Spirits & Soft Drinks

Savor a collection of the finest wines, spirits, and soft drinks, meticulously chosen to complement your lifestyle.

On Demand

Experience ultimate convenience with our on-demand service, allowing you to request items at your leisure.
Ad Hoc Requests | Move-in & Move Out | Dog Walking | Fridge Stocking | Daily Cleaning | Deep Cleans | End Of Tenancy Cleans | Post Collection | Laundry Collection |
Ad Hoc Requests | Move-in & Move Out | Dog Walking | Fridge Stocking | Daily Cleaning | Deep Cleans | End Of Tenancy Cleans | Post Collection | Laundry Collection |
Header image

Redefining apartment living standards

Explore the experiences of residents who are now embracing a superior quality of life.
Nothing is too much trouble for the team at home. From regular laundry and dry cleaning to pick-ups which are always spot on, frequent ad hoc requests and as of yet they haven’t said no to anything, From extra bed changes nothing fazes the team! The minute I message I know without a doubt that I don’t have to worry that something won’t get done or something isn’t possible. I’d recommend no question. 100% top-notch service!
Gareth Roberts-Tighe
TalkTalk Group - Executive Assistant to CEO
Since the launch of LAUNDRY & DRY CLEANING at Deansgate Square we have received countless compliments for the added service available to our residents. The value offered through this service has supported resident retention, great for the investors in maintaining great rental income and low turnover of tenants. [...] The activation was very easy to be implemented and the process was well communicated and planned with attention to detail. It’s been a wonderful addition to our community
Alessandro Caiazzo
Deansgate Square Estate Manager (Renaker)
LAUNDRY & DRY CLEANING plays an important part in our busy life, the fact that you simply request a collection from the app and someone comes in person to collect, makes our lives so much easier. We use LAUNDRY & DRY CLEANING weekly and once the clothes have been collected they are returned again right to the door. They even hang it back in my wardrobe if I’m engaged.
Claire Wheeler
Resident - Owner of Salvis Restaurants
The team are amazing. So professional. At our door very quickly, and go the extra mile to help us when we’re in a rush and need a fast turnaround. Branding and packaging are really cool, it’s put energy back into what was a dull laundry space, and love that I don’t have to meet people by the street entrance. The weekly bedding subscription is very well-priced and we love it.
Devika Wood
Forbes Under 30 - Europe
I’ve used LAUNDRY & DRY CLEANING services both professionally and personally, from their mattress and upholstery cleaning to their clothing dry clean. An extremely hassle-free and professional service. Their app is super easy to navigate and their door-to-door delivery service is seamless causing no congestion in concierge areas as well as being extremely convenient. Our residents love the additional offering and it certainly ties in extremely well with the BtR model, improving our renewal levels and receiving positive feedback.
Paul Winterburn
Urban Bubble - General Manager at The Residences

Our Standards

Our commitment to excellence means that residents can trust us to maintain a pristine environment that reflects the comfort and care of home.
Sourcing
At , our selection process for Minibar offerings begins with a diligent search for the finest beverages and snacks from around the globe. We collaborate with renowned distilleries, wineries, and gourmet producers to curate a collection that is not only premium in quality but rich in variety. We ensure every item meets our high standards of sustainability, and exclusivity. Through our seamless delivery and efficient courier service, you can enjoy these luxury items delivered directly to your door, elevating your in- experience.
Our Team
At , delivering an unparalleled Minibar experience means more than just providing exceptional products—it’s about offering exceptional service at every step. Our in-house team is meticulously trained not only in product knowledge but also in personalised service, ensuring they can offer tailored recommendations that elevate your experience. Whether it’s suggesting the perfect snack pairing or highlighting our exclusive beverages, we go beyond simple delivery. We curate every detail to reflect our commitment to quality and luxury. With our seamless Minibar service, you can enjoy a carefully crafted selection delivered directly to your door, making every moment at a truly indulgent one.
Our Equipment
From the quality of our hand-selected products to the elegance of their presentation, we uphold the highest standards in every detail of our service. This dedication ensures that whether you’re looking for a refreshing drink to unwind after a long day or the perfect accompaniment to a special celebration, your Minibar is always fully stocked and ready to elevate any moment. Every experience is thoughtfully curated to bring luxury and comfort directly to your .

Our Commitment

We are dedicated to creating exceptional living environments, going beyond top-tier services to foster lasting relationships, promote sustainability, and ensure every detail enhances well-being and comfort.

Office & Commercial

Residents

Commitment to the Planet

Contact

Reach out to us

Hosts

Frequently Asked Questions

Your dedicated contact centre is available
7-days a week 8am-4pm.
How do your Housekeepers know when to clean AirBnB properties?
Our team integrates with AirBnB and Booking.com calendars, so we are automatically updated on guest check-ins and check-outs, ensuring timely cleanings.
What kind of training do your cleaners receive?
All our cleaners undergo extensive training in 5 Star hospitality standards, hygiene, and guest satisfaction, ensuring they meet the highest industry benchmarks.
Do you offer deep cleaning services?
Yes, we provide deep cleaning services every 3 to 6 months to ensure your property maintains the highest standards of cleanliness.
Do you handle guest damages and cleaning reports?
Yes, we report any damages after guest check-out, and you can use our documentation to resolve issues with the guest or through the booking platform.
Can I customise the cleaning service to suit my property?
Absolutely, we tailor our services based on your specific needs, whether it’s regular maintenance, deep cleaning, or urgent services.
Do you offer cleaning services for long-term stays?
Yes, we provide recurring cleaning services for long-term guests to ensure your property remains in top condition throughout their stay.
Can I offer a minibar service to my residents?
Yes, we offer a minibar service that can be pre-stocked in your property. Charges are deducted from the resident’s deposit.
What items are typically included in the minibar?
Our minibar selection includes popular snacks, beverages, and essentials to cater to a variety of residents preferences. You can customise the options based on your property type.
How do you manage minibar restocking?
We handle all restocking between residents stays, ensuring the minibar is always fully stocked before each check-in.
Do residents pay for minibar items?
Yes, the cost of consumed minibar items is automatically deducted from the resident’s deposit, making it hassle-free for hosts.
Can the minibar be tailored for specific residents profiles?
Yes, if you have a specific resident demographic in mind (e.g., young travellers), we can customise the minibar selection to suit their preferences.
How can I track minibar consumption?
We provide a detailed report of minibar usage after each resident check-out, so you’re always informed of what was consumed.
Do you outsource your laundry and dry cleaning services?
No, all laundry, linen, towels, and guest clothing are processed in-house at our state-of-the-art facility, ensuring quality control and quick turnaround.
What is the turnaround time for laundry services?
We offer a quick turnaround with daily pickup and drop-off services, ensuring your linens and towels are always fresh and ready for guests.
Can you handle personal laundry for long-term guests?
Yes, we offer personal laundry services for guests staying long-term, which includes pickup, cleaning, and delivery back to the property.
What types of laundry do you handle?
We manage everything from linens and towels to personal clothing, with specialised equipment to handle all fabric types and ensure top-quality cleaning.
Do you offer laundry and dry cleaning services for hotel guests, residents in apartments and office workers?
Yes, our dry cleaning service caters to all guest clothing, ensuring a professional finish and timely delivery.
How do you maintain high standards in laundry services?
Our facility is equipped with the latest technology, and our laundry team follows strict protocols to ensure all items are thoroughly cleaned, disinfected, and returned quickly.
What areas do you serve?
We primarily serve Manchester, but we also cater to out-of-town properties. For locations outside of Manchester, additional charges may apply depending on distance and service needs.
Do you handle key exchanges with guests?
Yes, we manage key exchanges for guests to ensure they have a seamless check-in experience.
How do you report guest damages?
We provide detailed reports of any damages after guest check-out. You can use this documentation to charge the guest through the booking platform.
Can I share my Airbnb calendar with my cleaner?
Yes, we can seamlessly connect to your Airbnb calendar to track guest schedules and make sure cleanings are perfectly timed.
Do you offer linen rental services?
Yes, we offer a linen rental service. This can be built into your pricing and is particularly helpful for managing multiple properties efficiently.
Can recurring cleanings be booked for long-term guests?
Absolutely! We offer recurring cleaning services for long-term guests, which can be scheduled to suit both guest preferences and property needs.

Reach Out

We would love to hear from you to discuss your needs.
By submitting an inquiry, you agree to our privacy policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.