Resident Relations

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Housekeeping

Unmatched HOUSEKEEPING
With Attention To Detail

Our housekeeping services are designed to deliver unparalleled luxury and convenience, tailored to the needs of our residents.
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Elevate Your Living

By choosing our in-house housekeeping, you enjoy the peace of mind that comes with consistent, high-quality service.

Elevate your everyday life with proper care, freeing up your time to focus on what matters most.

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Schedule HOUSEKEEPING today!
Schedule your Housekeeping today!

Housekeepers

Our professional Housekeeping Team transform your spaces into pristine sanctuaries, ensuring that every detail is meticulously attended to.

Meticulous & Dedicated

Our dedicated Team is always within reach, ready to provide services at a moment’s notice, enhancing your experience.

The Heart of Home

At the core of our services, we create a warm and inviting atmosphere, making your feel truly special and well cared for.
Ad Hoc Requests | Move-in & Move Out | Dog Walking | Fridge Stocking | Daily Cleaning | Deep Cleans | End Of Tenancy Cleans | Post Collection | Laundry Collection |
Ad Hoc Requests | Move-in & Move Out | Dog Walking | Fridge Stocking | Daily Cleaning | Deep Cleans | End Of Tenancy Cleans | Post Collection | Laundry Collection |

Hospitality Team

Massimo, our Resident Relations, brings a wealth of experience in optimizing operations. Massimo ensures that every aspect of our service is executed flawlessly, delivering first-class experiences to our residents.
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"In any residence, it's about creating moments that are deeply comforting. I ensure our residents feel the exclusivity and attention to detail they expect in a luxury hotel, but with the personalization and warmth of ."
Massimo Orlando
Resident Relations

Redefining apartment living standards

Explore the experiences of residents who are now embracing a superior quality of life.
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Nothing is too much trouble for the team at home. From regular laundry and dry cleaning to pick-ups which are always spot on, frequent ad hoc requests and as of yet they haven’t said no to anything, From extra bed changes nothing fazes the team! The minute I message I know without a doubt that I don’t have to worry that something won’t get done or something isn’t possible. I’d recommend no question. 100% top-notch service!
Gareth Roberts-Tighe
TalkTalk Group - Executive Assistant to CEO
Since the launch of LAUNDRY & DRY CLEANING at Deansgate Square we have received countless compliments for the added service available to our residents. The value offered through this service has supported resident retention, great for the investors in maintaining great rental income and low turnover of tenants. [...] The activation was very easy to be implemented and the process was well communicated and planned with attention to detail. It’s been a wonderful addition to our community
Alessandro Caiazzo
Deansgate Square Estate Manager (Renaker)
LAUNDRY & DRY CLEANING plays an important part in our busy life, the fact that you simply request a collection from the app and someone comes in person to collect, makes our lives so much easier. We use LAUNDRY & DRY CLEANING weekly and once the clothes have been collected they are returned again right to the door. They even hang it back in my wardrobe if I’m engaged.
Claire Wheeler
Resident - Owner of Salvis Restaurants
The team are amazing. So professional. At our door very quickly, and go the extra mile to help us when we’re in a rush and need a fast turnaround. Branding and packaging are really cool, it’s put energy back into what was a dull laundry space, and love that I don’t have to meet people by the street entrance. The weekly bedding subscription is very well-priced and we love it.
Devika Wood
Forbes Under 30 - Europe
I’ve used LAUNDRY & DRY CLEANING services both professionally and personally, from their mattress and upholstery cleaning to their clothing dry clean. An extremely hassle-free and professional service. Their app is super easy to navigate and their door-to-door delivery service is seamless causing no congestion in concierge areas as well as being extremely convenient. Our residents love the additional offering and it certainly ties in extremely well with the BtR model, improving our renewal levels and receiving positive feedback.
Paul Winterburn
Urban Bubble - General Manager at The Residences

Our Standards

Our commitment to excellence means that residents can trust us to maintain a pristine environment that reflects the comfort and care of .
Sourcing
We begin with a diligent search across the nation for outstanding in-house Housekeepers. A blend of professional expertise and genuine warmth, our housekeeping team undergoes rigorous training to exceed the highest standards of cleaning service. Enhanced DBS checks are standard, guaranteeing not just a clean but also trust and safety.
Training
We believe exceptional service begins with exceptional training. We guide, nurture, and mentor our in-house Housekeepers, enabling them to evolve within our company. We’ve crafted our training modules to be as dynamic as the world of hospitality itself, embodying an ‘always learning’ philosophy.

This ensures our team will adapt to the ever-changing needs of our residents. We don’t just respond to requests; we anticipate them, providing a clean home and exceptional cleaning service that exceeds expectations.
Consistency
Maintain, maintain, maintain. Our Housekeeping philosophy is simple, Ultra-High Standards. After training, our focus shifts to sustaining these standards, ensuring they become habit, ingrained into the company.  Our dedication to maintaining these standards indefinitely is what sets us apart, ensuring a level of service that is not just excellent, but reliably so.
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Our Commitment

We are dedicated to creating exceptional living environments, going beyond top-tier services to foster lasting relationships, promote sustainability, and ensure every detail enhances well-being and comfort.

Office & Commercial

Residents

Commitment to the Planet

Contact

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Hosts

Frequently Asked Questions

Your dedicated contact centre is available
7-days a week 8am-4pm.
Housekeeping
Minibar
Laundry & Dry Cleaning
Landlords & Hosts
How do your Housekeepers know when to clean AirBnB properties?
Our team integrates with AirBnB and Booking.com calendars, so we are automatically updated on guest check-ins and check-outs, ensuring timely cleanings.
What kind of training do your cleaners receive?
All our cleaners undergo extensive training in 5 Star hospitality standards, hygiene, and guest satisfaction, ensuring they meet the highest industry benchmarks.
Do you offer deep cleaning services?
Yes, we provide deep cleaning services every 3 to 6 months to ensure your property maintains the highest standards of cleanliness.
Do you handle guest damages and cleaning reports?
Yes, we report any damages after guest check-out, and you can use our documentation to resolve issues with the guest or through the booking platform.
Can I customise the cleaning service to suit my property?
Absolutely, we tailor our services based on your specific needs, whether it’s regular maintenance, deep cleaning, or urgent services.
Do you offer cleaning services for long-term stays?
Yes, we provide recurring cleaning services for long-term guests to ensure your property remains in top condition throughout their stay.
Can I offer a minibar service to my guests?
Yes, we offer a minibar service that can be pre-stocked in your property. Charges are deducted from the guest’s deposit.
What items are typically included in the minibar?
Our minibar selection includes popular snacks, beverages, and essentials to cater to a variety of guest preferences. You can customise the options based on your property type.
How do you manage minibar restocking?
We handle all restocking between guest stays, ensuring the minibar is always fully stocked before each check-in.
Do guests pay for minibar items?
Yes, the cost of consumed minibar items is automatically deducted from the guest’s deposit, making it hassle-free for hosts.
Can the minibar be tailored for specific guest profiles?
Yes, if you have a specific guest demographic in mind (e.g., young travellers), we can customise the minibar selection to suit their preferences.
How can I track minibar consumption?
We provide a detailed report of minibar usage after each guest check-out, so you’re always informed of what was consumed.
Do you outsource your laundry and dry cleaning services?
No, all laundry, linen, towels, and guest clothing are processed in-house at our state-of-the-art facility, ensuring quality control and quick turnaround.
What is the turnaround time for laundry services?
We offer a quick turnaround with daily pickup and drop-off services, ensuring your linens and towels are always fresh and ready for guests.
Can you handle personal laundry for long-term guests?
Yes, we offer personal laundry services for guests staying long-term, which includes pickup, cleaning, and delivery back to the property.
What types of laundry do you handle?
We manage everything from linens and towels to personal clothing, with specialised equipment to handle all fabric types and ensure top-quality cleaning.
Do you offer laundry and dry cleaning services for hotel guests, residents in apartments and office workers?
Yes, our dry cleaning service caters to all guest clothing, ensuring a professional finish and timely delivery.
How do you maintain high standards in laundry services?
Our facility is equipped with the latest technology, and our laundry team follows strict protocols to ensure all items are thoroughly cleaned, disinfected, and returned quickly.
What areas do you serve?
We primarily serve Manchester, but we also cater to out-of-town properties. For locations outside of Manchester, additional charges may apply depending on distance and service needs.
Do you handle key exchanges with guests?
Yes, we manage key exchanges for guests to ensure they have a seamless check-in experience.
How do you report guest damages?
We provide detailed reports of any damages after guest check-out. You can use this documentation to charge the guest through the booking platform.
Can I share my Airbnb calendar with my cleaner?
Yes, we can seamlessly connect to your Airbnb calendar to track guest schedules and make sure cleanings are perfectly timed.
Do you offer linen rental services?
Yes, we offer a linen rental service. This can be built into your pricing and is particularly helpful for managing multiple properties efficiently.
Can recurring cleanings be booked for long-term guests?
Absolutely! We offer recurring cleaning services for long-term guests, which can be scheduled to suit both guest preferences and property needs.

Reach Out

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Phone
+44 (0) 161 370 0000
Email
hello@homehousekeeping.com
Address
Northern Assurance Buildings
Princess Street
Manchester
M2 4DN
Address
‍Northern Assurance Buildings
Princess Street
Manchester
M2 4DN
Phone
+44 (0) 161 370 0000
Email
hello@homehousekeeping.com
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